Help and support
Start with the account check: it finds the cause of the most common problems and fixes many of them with one button. If yours isn’t one of those, our contact details are at the bottom.
Check your account
Signed in? The check runs on its own and shows what we found.
Find your problem
- Run the check
I paid, but I can’t get in.
Run the account check above. It looks at your payment, your access and your Discord link, and tells you what is out of step.
- Open the check
My payment failed or my card expired.
The account check shows an overdue payment and a button to update your card. Access comes back on its own once the payment clears.
- Go to sign in
I can’t sign in, or the site doesn’t recognise me.
Sign in with the same email you paid with. When the two differ, we may not recognise your payment.
- Open the Discord guide
I’m not in the Discord, or my role is missing.
The Discord guide walks through creating, verifying and linking your account. The account check can also re-sync a missing role.
- Manage subscription
I want to cancel or change my plan.
The Subscription tab on your dashboard shows your renewal date, your payment method and the cancel option.
- See pricing
I have a question before I buy.
Pricing lists what is included. Email us for anything it does not answer.
Still stuck? Contact us
Tell us the email you paid with and what you tried. If you ran the account check, use “Copy details for support” and paste it into your message: it saves us a round of questions.